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HOME is an equal opportunity employer with an accessible workplace.

All HOME employees are expected to exemplify the following universal performance standards and principles:

Eliminating Racism: Exemplify HOME’s commitment to social justice and to the dismantling of racism in all activities.

Commitment to Fair Housing: Regardless of their position, cooperate fully in assisting the Center for Fair Housing in the investigation of housing discrimination when requested.

Commitment to Fund Development: Cooperate fully in appropriate fund development activities of the agency, including the appropriate management of key constituent relationships.

Leadership: Demonstrate integrity; take initiative; look for and accept responsibility; be a creative problem solver; recognize the contributions of others and help build consensus. Staff members are also expected to maintains a positive attitude and keep personal issues out of the workplace.

Teamwork: In recognition of the matrixed nature of HOME, demonstrate a commitment and ability to effectively work in a variety of work teams; establish and maintain effective working relationships; show respect for and support others and work cooperatively. Each staff member is expected to utilize a wide variety of skills across programmatic lines and appropriately and effectively coordinate activities with other departments.

Communication: Effectively and positively communicate with a variety of people in the workplace.

Professionalism: Adhere to established personnel policies and work standards. Maintain a professional demeanor; handle difficult situations with tact and diplomacy; listen to others; maintain excellent oral and written self expression; represent themselves and the organization well in public.

Customer Service: Demonstrate a commitment to, maintain high standards and practices of top quality customer service and adhere to the customer service standards established by the organization.

Knowledge and Skills: Demonstrate a high degree of technical knowledge relative to the position; maintains a high degree of knowledge about HOME and it programs and look for ways to enhance skills. Each staff member is expected to have a basic working knowledge about the use of technology including computers and voicemail.

Planning/Analysis/Decision Making: Demonstrate the ability to anticipate and solve problems, weigh consequences and make appropriate decisions.

Use of Time: Is punctual, makes good use of time while in the office and does not spend excessive work time on personal matters.

Flexibility: Demonstrate a willingness to try new approaches, able to compromise, responds to unscheduled requests.

Reliability: Can be relied upon by co-workers and supervisors to complete tasks well and on time, works independently.