Monica L. Jefferson is the Vice President and Chief Operating Officer. She is responsible for the oversight of all agency programs and administrative divisions, internal systems and strategies for programs and services, and achieving quality performance goals. Monica holds a master’s degree in Nonprofit Studies from the University of Richmond and received her bachelor’s degree in Human Resources Management from Virginia Commonwealth University. With 30 years of experience in administration, affordable housing, human resource planning, organizational development, mortgage lending, training/facilitation, and community development, she serves as a consultant to nonprofit organizations for technical assistance and managing partner and stakeholder relationships. As a seasoned housing professional, Monica has a long history of driving organizational development and managing cross-functional lines of business operations. Monica was employed with the Virginia Housing Development Authority for thirteen years, where she was actively engaged in nonprofit capacity building, grants administration, and community outreach.
Monica is graduate of the Virginia Commonwealth University Minority Political Leadership Institute and a former President of the Virginia Association of Housing Counselors. Throughout her career, she has advocated economic opportunities for minorities and low-income individuals, and supported diversity and inclusive communities to combat housing discrimination.